Banking Service Report 2016
Research Description: We conducted survey by using our consumer panel (Bean Survey) to find out Vietnamese consumers behaviour of banking service
Topic | Customer behavior of retail banking in Vietnam |
Objective | Understand Vietnamese customer behavior in bank usage, customer’s future intention and effective approach to potential customers |
Sample | – 1,323 respondents
– People who have done any activities that related to banking service |
Research methodology | Online survey |
Timeline | Dec 28th, 2015 to Jan 25th, 2016 |
Questionnaires | 18 questions, in which:
– 10 main questions related to the topic to understand about: – Bank using behavior – Customer satisfaction & future intention – Approach to customers – 8 questions related to respondents information. |
Key Findings of this survey:
Content |
Key Finding | Generally |
Particularly |
1 | Bank Using Behavior | •Most popular banks are Vietcombank, Agribank, Vietinbank, BIDV, DongA Bank, Techcombank, Sacombank
•More than 60% of people use basic services such as money transfer/receive and bank card |
•More men make insurance investment or use bank loans compare to women, while women tend to use saving accounts more than men |
2 | Customer Satisfaction & Future Intention | •Around 70% of people are satisfied with the services of their most frequently used banks, and they are very likely to continue using or introduce to others | •People rate their likelihood to continue using or introduce to others the current bank at an average 4 point out of 5 |
3 | Approach to Customers | •72% of people know their current bank via their friend/ relatives
•Bank location, Bank staffs attitude and Interest rate are the top criteria that consumers consider when choosing a bank |
•Women are more affected by word of mouth than men since many women know bank information via School/ workplace and relative/ friend sources compared to men |
Internal report for Banking in Vietnam 2016 is available from here
We are very excited to announce that B&Company will be participating in a job fair event at Dai Hoc Quoc Gia Ha Noi on 12th November (Sat), 2016. We look forward to meeting talented students.
The details are as follows
[Date] 12th November 2016
[Time] 14:00 to 18:00
[Place] So 2 Pham Van Dong, Cau Gia
(Vu Dinh Lien Hall at Dai Hoc Quoc Gia Ha Noi)
[Participants] Japanese companies in Vietnam
[Contact] Mr. Sugiyama(Email: sugiyama@b-company.jp)
You can also see this on our Facebook page
We look forward to your message
https://www.facebook.com/events/198095440632673/
Since the establishment in 1997, B&Company has been committed to helping businesses in Japan and Vietnamto tackle their significant issues and seek for directions to develop their business opportunities with our best services in market research and business consultancy. Persisting with that commitment, we are now pleased to announce the release of a new monthly e-newsletter as one more effective way we can provide you with more timely and relevant information you need to make smart decisions to benefit your business.
In each issue, we hope you will find helpful information from our most updated market researches and reports, assistance with necessary market knowledge.
To subscribe, please kindly fill in the form here with your contact information. Thanks for your attention!
This March, Japan External Trade Organization (JETRO Vietnam) has released the report capturing the full landscape of food service industry in Vietnam with the purpose to advance this dynamic market. Under JETRO’s request, the research was conducted by B&Company Vietnam, thoroughly covering from legal procedures for new entrants to current market trends, potential opportunities as well as challenges, and full insight into Vietnamese dining behaviors.
For the full report, please follow this link on JETRO’s website (Japanese version only), or click “Download” button below for our English version of the survey result for Vietnamese dining-out habits.
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For futher inquiries, please kindly contact us via email: info@b-company.jp
B&Company, Inc.:
a: 101-0032 2F, Decom Building, 2-17-6 Iwamoto-cho, Chiyoda-ku, Tokyo
t: 81-3-5829-4006 | f: 81-3-5829-4009
B&Company Vietnam:
Hanoi Office: 3F, TH Building, 1 Do Hanh Str., Hai Ba Trung District
t: 84-4-3978-5165 | f: 84-4-3978-5180
HCM City Office: 2F, Indochina Park Tower, 4 Nguyen Dinh Chieu Str., District 1
t: 84-8-3910-3913 | f: 84-8-3910-3921
On 18th January, B&Company was honored to deliver the preliminary presentation at JICA and Mitsubishi UFJ Group’s Vietnam Housing Finance Seminar on our recent consumer finance research. The survey, which was implemented earlier this January in Hanoi and Da Nang by B&Company, aimed to acquire consumers’ behavior in housing finance sector and measure the possibility of housing finance for average-income citizens.
As a partner of Nikkei BP, a well-known journalism brand in Japan, B&Company is proud to be the connecting bridge between Vietnamese companies and ITPro, one of the largest annual IT Exhibitions in Japan since 2009.
ITpro EXPO, hosted by Nikkei BP, is one of the largest events for IT industry in Japan. It is a comprehensive tradeshow on the application of information technology in corporations.
The ITpro EXPO 2014 attracted 318 companies with 783 booths, not only Japanese IT enterprises but also many foreign enterprises such as Hewlett Packard, HDE, Fujitsu, Microsoft, EMC, Kaspersky, Unisys, Amazon, Oracle, Fire Eye, NTT Communication, NTT Data, SAP, etc. In 2014, ITPro EXPO attracted more than 275 journalists during the 3-day event (excluding Nikkei BP’s journalists).
Vietnam Pavilion was established in 2012 to promote Vietnam Information and Communication Technology (ICT) as well as support business development and cooperation with Japanese companies. Vietnam Pavilion 2014 welcomed the attendance of 12 Vietnamese companies
Opportunities for participants to Vietnam Pavilion:
B&Company Vietnam is happy to bring this opportunity to Vietnamese companies to participate in one of the most prestigious IT Exhibitions in Japan – ITPro 2015.
Time: Sep. 30th (Wed.) ~ Oct. 2th (Fri.), 2015
Venue: Tokyo Big Sight (East Hall 4-6), Conference Hall, Tokyo
.
Deadline: July 24th 2015
For further information about ITpro EXPO 2015:
http://expo.nikkeibp.co.jp/itpexpo/2015/index.html
Person in charge
Ms. Phương – Project coordinator Mobile: +84 979724991 Email: phuong@b-company.jp |
Ms. Trang – Japan Desk Support Mobile: +84 938 399 558 Email: trang@b-company.jp |
1. What is highlighted in this issue?
2. Further information
This report was developed in the period of December, 2014. This report aims to inform the reader insights of market landscape and trends in the coming years. The currency conversion rate used for the report is 1 USD=21,400 VND.
As the first Japanese market research firm in Vietnam, we understand business context and win customers’ trust by providing:
B&Company
Should you require any queries or any further information, please do not hesitate to contact us for further assistance via email info@b-company.jp or telephone (84) 4 3978 5165 or (84) 8 3910 3913.
1. Project Overview
The cross-regional “Brand Asia 2014” project is led by Nikkei BP Consulting aiming to evaluate among different region, major brands’ overall strengths, measure image trends, analyze customers’ perceptions and other factors that has influence on brands’ performances. It was conducted in 27 large cities of 12 Asia countries from December 2013 to January 2014 by 3 data collection methods: Internet survey, Street catch and Telephone. Within 100 researched brands, 60 global brands are commonly selected for 12 countries and divided into 10 industries: 1)IT/Electronic (IT/Electronic), 2) Food/Drink, 3) Internet-related, 4) Sporting good (Sporting), 5) Automaker, 6) fast-moving consumer goods (FMCG), 7) Restaurant, 8) Finance, 9) Clothing/Fashion items (Clothing) and 10) Diversified. The rest 40 local brands are differently selected by particular country (some of them may be international brands).
2. Key report issues
“Brand Asia Vietnam 2014” report analyzes data collected from “Brand Asia 2014” project serving 2 main objectives:
– To analyze, evaluates and compares average industry strength and brand strength of major industries and brands in Vietnam and different country groups on various factors including performance, brand awareness, image, quality and most popular media channels.
– To present the results and analysis in the manner which support and facilitate marketing, investment as well as other insight research activities about brand strengths and characteristics.
3. Key findings
a. Industry awareness highly differentiates between developed group (Group A) and developing group (Group B)
Country group is classified based on national economic indicator GDP per capita. Group A includes Taiwan, Korea, Japan and Singapore. Group B incudes Myanmar, India, Vietnam, Indonesia, Thailand, China, Malaysia and Turkey. From the result, brands in Group A generally have far better brand awareness then they do in Group B especially in Restaurant and Clothing industries. Brand awareness in Vietnam is significantly lower than other countries in Group B in which Finance and Clothing are two industries showing widest gaps.
b. TV is the most popular channel to advertise products in researched countries
TV continues to be the most important advertising and media source providing customers with information about most of researched brands and industries in not only Vietnam but also other researched countries. While website is a second popular advertising channel in half number of researched countries, it ranks third in Vietnam. However, this channel as well as SNS (Social Network Service) is increasing its importance to brands’ marketing strategies due to rapid growth in access rate of young users thus promising a new customer approaching method.
c. Foreign brands seem to continue their dominance in Vietnam
Foreign brands continue to dominate the market with 8 brands in top 10 while there are only 2 representatives from the local group. Despite score loss, Honda increases 1 position from 2013 and become leading brand with highest overall score. Apple and Microsoft have made giant step to position in top ten overall score list in 2014. The two local brands suffered serious ranking declined when Vinamilk fails to maintain its presence in top three and Trung Nguyen decrease its position to bottom stage
4. Table content
1. | About The Project and Report |
2. | Industry analysis |
2.1. | Difference by country groups |
2.2. | Difference between Vietnam & Other developing countries |
2.3. | Industry in Vietnam |
3. | Brands in Vietnam |
3.1. | IT/Electronic |
3.2. | Drink |
3.3. | Telecom |
3.4. | Internet-related |
3.5. | Sporting |
3.6. | Automaker |
3.7. | Food |
3.8. | FMCG |
3.9. | Restaurant |
3.10. | Finance |
3.11. | Clothing |
4. | Appendices |
4. Further Information
This report is completed on March, 2015 that covers information of the previous year. As the first Japanese market research firm in Vietnam, we understand business context and win customers’ trust by providing:
To purchase the full report, please register and specify your requirements at here, or contact us via (84) 4 3978 5165 or (84) 8 3910 391
B&Company’s pleased to be consultant and bridge for the success of cooperation between Vietnamese and Japanese in an establishment of Automatic Parking PNT enterprise.
The word“PNT” is a combined abbreviation of 3 first characters of the 3 parties’ name in the joint venture including Petrolimex Construction JSC No.1, Nissei Build Asia Pte. Ltd and Tamada Industries, Inc. The signing ceremony happened on Dec 20 2014 at PCC-1 conventional center with witnesses of Mr. Trinh Tran – Representative of Board director – President of Petrolimex Corp and other departmental leaders of Petrolimex and PCC-1.
Representatives of 3 parties in PNT Autxo Parking JSC Join Venture
Apart from above participants, B&Company Vietnam also has North office representative giving speeches during the ceremony. B&Company has been providing consulting service for founders in regard of policy, legislative procedures advice and other related issues.
B&Company Vietnam gives speech at the signing ceremony
At the ceremony, Nissei Inc also brings and introduces some of successful samples of auto parking solutions in Japan with more than 1,400 lots capable of up to 50,000 vehicles. Manufacturing plants are expected to locate at PCC1 factories in Hung Yen and HCM city, meeting increasingly high parking demands in Vietnam’s two largest cities as well as supplying for other needed provinces.
Although the auto parking technology has become popular in some Southeast Asia countries, it is still quite new to such country like Vietnam. This is seen a critically huge project with advanced equipment from Japan and is expected to solve the issues of parking lot shortage in large cities in near future when the demand for vehicle is keeping increased.
From October 2014, B&Company has become an official member of ESOMAR – The prestige global association for market research with more than 65 years of experience.
Founded in 1948, ESOMAR’s has been to encourage, advance and promote global market researches worldwide. Until now, ESOMAR’s community has reached the numbers of 4,800 individuals and 300 corporate members representing 20,000 industry professionals within over 130 countries.
Accession to ESOMAR is an important milestone in B&Company’s development, recognizing our continuous efforts in recent years as well as strong service commitments in future.
More information about the membership should be found in following link:
http://www.esomar.org/membership/members-search.php?keywords=B%26Company&type=members&x=0&y=0